IIUC Notes – More Phone Features

 

Here are some more notes from my IIUC studies.  As always, corrections requested.

Paging
  • Broadcasts messages to a group for a one-way communication
  • Paging groups are used to limit which phones get the broadcast
  • Paging can be unicast or multicast
    • Unicast groups limited to 10 members
    • Multicast requires mcast support on the network
  • Paging configurations can be unicast, multicast, or multiple-group

!  Unicast Paging
!  When 1044 is dialed, ephone 1 is paged
R1(config)#ephone-dn 44
R1(config-ephone-dn)#number 1044
R1(config-ephone-dn)#paging
R1(config-ephone-dn)#exit
R1(config)#ephone 1
R1(config-ephone)#paging-dn 44

!  Multicast Paging
!  When 1045 is dialed, ephone 2 is paged
R1(config)#ephone-dn 45
R1(config-ephone-dn)#number 1045
R1(config-ephone-dn)#paging ip 239.1.1.100 port 2000
R1(config-ephone-dn)#exit
R1(config)#ephone 2
R2(config)#paging-dn 45

!  Multiple Group Paging
!  When 1046 is dialed, both ephones 1 and 2 are dialed
R1(config)#ephone-dn 46
R1(config-ephone-dn)#number 1046
R1(config-ephone-dn)#paging group 44, 45

  • There is a limit of 10 DNs in the paging group.

After-hours Call Blocking

  • Allows you to configure time ranges and patterns that cannot be called during those ranges
  • Three steps
    1. Defines days and/or hours that are considered after-hours
    2. Specify patterns to be blocked
    3. Create exemptions

R1(config)#telephony-service
R1(config-telephony)#after-hours day mon 18:00 07:00 <- afterhours = 6pm to 7am
R1(config-telephony)#after-hours day tue 18:00 07:00
R1(config-telephony)#after-hours day wed 18:00 07:00
R1(config-telephony)#after-hours day thu 18:00 07:00
R1(config-telephony)#after-hours day fri 18:00 07:00

R1(config-telephony)#after-hours date Dec 25 00:00 00:00 <- Christmas is after hours

R1(config-telephony)#after-hours block pattern 1 91900……. 7-24 <- Pattern index 1 blocks 900 numbers 7day/24hours
R1(config-telephony)#after-hours block pattern 2 91………. <- Pattern index 2 block all long distance after hours

R1(config-telephony)#login timeout 15 clear 18:00 <- Allows logins for entering a PIN for after-hours exemption; times out in 15 minutes and clears at 18:00
R1(config-telephony)#exit
R1(config)#ephone 1
R1(config-ephone)#after-hours exempt <- the boss's phone can call anywhere except the 7-24 patterns
R1(confg-ephone)#ephone 2
R1(config-ephone)#ping 1234 <- Your phone can log in with this PIN for after-hours access

  • Phones have to be restarted or reset for the Login key to be enabled.

Call Accounting

  • It's important to see who is calling international numbers every day at lunch.
  • Call Detail Records (CDRs) record who called what number when for how long plus more stuff.
  • CME logs CDRs to the logging buffer, syslog, or both.
  • Logging buffers clear when a router loses power, but it may be better than nothing.  <- Don't do this ever!  Get a syslog server!

R1(config)#logging buffer 512000 <- Set the logging buffer size to 512000 bytes
R1(config)#dial-control-mib retain-timer 120 <- Roll records out in 120 minutes
R1(config)#dial-control-mib max-size 100 <- Only keep last 100 records

  • Sending to syslog allows you to keep more records

R1(config)#gw-accounting syslog
R1(config)#logging 192.168.0.2 <- Log to this server

  • Account codes are used for billing.
    • Each department or unit can enter a code that appears in the CDR for use later.
  • Users press the Acct key when the call is ringing or connected to enter their code.

Music on Hold

  • Do I have to explain what MoH is?
  • WAV or AU file in flash
  • Files must be G.711 or G.729
    • G.711 is recommended since it is of higher quality
  • Can be delivered via unicast or multicast

R1(config-telephony)#moh piratedmusic.au <- Plays a local audio file as MoH
R1(config-telephony)#multicast moh 239.1.1.15 port 2001 <- multicast the MoH

Aaron Conaway

I shake my head around sometimes and see what falls out. That's what lands on these pages. If you have any questions, the best way to contact me is through Twitter at @aconaway.

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