Comments on: Reasons That I Hate Comcast

By: terazen

terazen — Tue, 03 Aug 2010 02:01:01 +0000

And if you lived a few miles north you could be lucky enough to have Hargray! I know… you can barely hold in the excitement.

Congrats on ccnp! I took the routing test 3 times since 2002 and this one was by far the hardest.

By: tonesurfer

tonesurfer — Mon, 14 Dec 2009 17:27:35 +0000

I hate them too, with a passion. Ever since they switched all their email to SMARTZone, we’ve been unable to get any mail. Even using their webmail to read it instead of outlook. I finally fixed it by deleting all of our secondary accounts and recreating them, with new names of course because the names I DELETED were still IN USE. Go figure.

I did have one pleasing experience with them lately. Our internet service was really really bad. To the point the cable modem would reset. The tech that came out said our “upstream power” was kind of high, meaning a line problem or bad modem. So he said he would replace the modem and for me to call back if it happened again. Anyway he asked me to open up the browser to make sure all was working and he happend to notice some of my youtube favorites were for gun stuff. So we go to talking about our apparent interests. Anyway, he hung around for a while then to make sure the problem was really fixed. I’m not sure if he thought I might go mad and come hunting him down with guns or not. Anyway the problem reoccured and he decided to do the whole works. Replaced my line outside and called a line crew to come check the boxes in the back yard. The line crew found a problem elsewhere in the neighborhood (bad tap). Service is good ever since, well except for my email…..

By: chris

chris — Thu, 03 Dec 2009 18:14:18 +0000

I cancelled all three comcast sevices. The phone was a joke and most customer service reps were rude. The techs could only temperarely fix problems anyhow. Comcast loses $179 a month just from me. Multiply this by 100,000 and your talking about 17.9 million dollars a month they would lose. Cancel today and show them they suck. Hit them the only place they pay attention to. THERE BOTTOM LINE> Power to the people.

AMEN!

By: Richard Zake

Richard Zake — Sat, 22 Aug 2009 06:55:30 +0000

Speaking to the person who had e-mail comments, I had a earthlink DSL line so I had to change my e-mail and internet over to comcast. This is during the initial period when I tried to set up my new comcast account. They messed things up so bad as neither internet nor the mail could find my server. Eventually I got a guy 2nd tier guy at Apple who set up both my comcast e-mail for comcast and for earthlink, which allowed me to keep the old address for one month for free. Do you think comcast will do that? I don’t think so, Bobby boy! Now to connect to the internet via my Wi-Fi, a perfectly good Hawkings. I have to pull up the Hawkings application, then the Firefox application. Open the wireless and type in my wep letter/numbers series and wait for a connection. Sometimes I don’t even see my connection name or profile ( a new problem that just arose yesterday). Then I have to hit Firefox and it starts trying to connect, about 5 minutes and then I get the message…Firefox address is wrong or my server is not configured correctly. So I keep hitting FireFox and get the same message about ten times also a screen pops up saying can’t find PPOE. After many tries, I get on the internet but I should be able to just log into my computer and my internet should be on. I am afraid to change to Explorer, which I used as my server for earthlink DSL but I don’t want to make things worse. Is anyone out there either knowledgeable to know how to change my server settings so this Comcast knows them?
Or will I forever be in computer Bardo hell. The apple store is inconveniently located on right on Michigan Ave where are Mayor DICKLESS DALEY wants the Olympics here so bad so he can stand on the bandstand like Hitler in 1933. Watch out homeless you will be soon be swept into the Lake or they will start passing out free fentanyl laced crack and OD you guys.

By: Richard Zake

Richard Zake — Sat, 22 Aug 2009 06:30:19 +0000

I do think that Comcast tech support is totally worthless. They have either not been able to fix the problem or made things worse. It is better to try and fix things yourself. I have a G-5 apple and that really confuses them. They love to blame apple. I know their game as well. They suggest to send over a technician who doesn’t know a thing (not one word of HTML) I have seen computer wizards work and they can go inside any system and correct the problem. Again, they will blame Apple and charge you anyway.
Shouting into the void in a bleeding America

By: stephen hines

stephen hines — Mon, 13 Apr 2009 23:31:07 +0000

hate to bust your bubble, but i have a client with 24 sites, 19 of them using comcast. I’m very impressed with how relaible the service is. Outaqes are very rare. And i can’t say enough about the Business class support.
Maybe all your wows are because your residential….. maybe you should sign up for business class

Hey hows the digital voice working now? I’m considering it at home.

thanks

By: bubba-jay

bubba-jay — Wed, 16 Apr 2008 18:53:20 +0000

I have problems with comcast’s non-net neutrality, but I’ve been pretty fortunate in my dealings with them and my TV and cable internet service. I believe these local pipes were initially laid down by Road Runner though, and then bought my comcast, so maybe that makes a difference? Anyways, just wanted to provide my side of things to balance the picture a bit. People tend to pile on with the negatives…

By: comcastbytes

comcastbytes — Wed, 12 Mar 2008 02:41:59 +0000

COMCAST SUCKS!!!!! $1200 A YEAR FOR “SERVICE” WHAT A TOTAL LOAD! MY SERVICE WORKS IN THE MORNING FAILS AROUND NOON AND COMES BACK AFTER SIX P.M. – SO AFTER BEING TREATED LIKE A GIANT A-HOLE OVER THE PHONE THEY TELL ME WE CAN SEND A TECH OUT – CAN SIT YOU AROUND AND WAIT FOR FIVE HOURS? ALL THIS FOR ONLY $1200 YEAR! WHAT A DEAL!! ACCT. 8497505300194397

By: Charles

Charles — Sun, 29 Jul 2007 23:20:17 +0000

Dude, you’re getting better tech support from readers of your blog than from the dozens of open tickets with comcast! That is comcastic!

By: jlewin

jlewin — Fri, 27 Jul 2007 19:17:54 +0000

I am a service tech for Shaw Cable in Canada and have a few comments.
Times of heavy usage will have no effect on your signal at all. Your TV signal, whether analog (lower channels) or digital (higher channels/HD) are broadcast via a radio signal. This signal is broadcast throughout the entire cable system at what should be a sufficient level for all TV’s to pick up. A good example is if you and every person in your city were to turn your radio on to the same station everyone would still get a clear signal. Just because the car next to you is listening to the same station as you does not mean there is less signal for you.

Now as for your pixelating, specifically at certain times of the day. This would mean that there is not enough signal reaching your cable box. Since we now know that there is enough signal broadcast to the street we can assume that the problem will be between the street and your cable box. Since you say that your HD channels are what are causing you problems we now know that it is your higher frequency channels that are affected. Higher channels crapping out are often: water in the lines, too many splitters/cheap radio shack splitters, or possible a short in the line. A good way to confirm this is to check your highest analog channels and see if they are snowy at all. I don’t know what kind of company Comcast is but they don’t sound like they’re too good with customer service. The only thing I can advise you to do on your own is to install a Drop Amp. This will boost your signal if it is too low. This does not always fix the problem but might be worth the try. Make sure that it is ‘two way capable.’ It could make the signal too high on your lower channels so could be a trade of one problem for another.

As for the shitty cable box; I can assume that you guys down there are using the same piece of shit Motorola 6416 HD PVR boxes. These problems you are stating sounds like problems within the box themselves and have nothing to do with the cable signal. These are problems all cable providers across North America are experiencing and are in constant communication with Motorola to send firmware updates out to your cable boxes. Unfortunately there is not much that you cable provider can do except to reset the box in hopes that it didn’t receive the last update. You can put the blame on these problems on Motorola.

Anyway, hope you have better luck in the future, it’s too bad you guys don’t have Shaw Cable down there. Truly an excellent company. Stocks up from $11 to 54 over the last eight years. Will split soon so now is a great time to invest!