After many years of Comcast service, we’re moving to a new place where Comcast doesn’t provide service.  I still hate them with a passion, though, and I’ll keep this page up until I die.

Here are some of my complaints about Comcast.  Some are just idiocity…some are proof that they suck.

  • My Digital Voice Center  password changes to the default for no reason.  One second I can use my password, then 10 minutes later it’s set to the default.
  • My A/C is still broken because of Comcast. It broke over the weekend, and the repair guys were supposed to come over on Tuesday to fix it. Comcast’s entire VOIP system was down, so the A/C guys couldn’t confirm the appointment and cancelled.
  • My HD channels have had some pixelization each day for the past 22 49 months. During heavy usage times, it can be pixelated for hours at a time.
  • My audio cuts out on all channels every so often. During heavy TV viewing times or days when the network is moody, it’ll happen every 30 seconds or so for hours at a time.
  • I’ve had 7 9 techs and 4 5 DVR boxes over the course of several months, and none of them have really done anything to fix any problem.
  • Every tech that has come out has promised to do something to fix the problem (like open a ticket with another group or test the mainline coming into the neighborhood), but not a single one has actually done it.
  • There has been an orange (now yellow) cable in my yard for 7 weeks now waiting for someone to bury it. The guys who bury the cable have missed five appointments, and all I can get is apologies and promises that it will be done by X date. Once I made Comcast get the cabling contractor on the phone, they had it done the next day. The wife said that she talked to the guy doing the burial, and he said that he had heard about it only 2 business days beforehand. He hates Comcast, too.
  • It took Comcast 21 months to escalate my problem to the next level.
  • It took 3 weeks for a technical supervisor to call me. I finally got a call from a supervisor today, and his attitude and plan-of-attack actually make me…confident that they’re going to do something. Well, it’s still Comcast, so we’ll see. I spoke too soon; the supervisor never called me back.
  • My trouble tickets are constantly being closed saying that the problem is resolved even though I’m still having those problems and no one has contacted me.
  • The Digital Voice Center is supposed to keep track of my voicemails, incoming, outgoing, and missed calls. Everything errors out except for the voicemails. See “My trouble tickets are continuously being closed…” above.
  • Everything they have online is based on the original email address they gave when we first got Internet service from them. They misspelled our name and won’t let us change it to the proper spelling. A technician tried to find the email address associated with our account and couldn’t even find it.
  • When they installed Digital Voice, they sent over three guys when one would have sufficed. One guy just sat in my office chair for 2 hours while one was on his personal cellphone and the other worked.
  • The installers of our Digital Voice left before fixing a problem where we have to dial a 1 or 0 before we can make local calls. They said to talk to people that they talk to when they’re done on their end (the people that the installer talks to to make sure everything is finished). These people said that was an installer issue, but they had already bolted. They put us on hold and called the installer and told them to come back. They never did. Still waiting and still have that problem. See “My trouble tickets are continuously being closed…” above.
  • The DVR box continuously locks up, and all that tech support says is to reset the box. Worthless.
  • The cable boxes lag. I’ve hit the button on the remote to pause a show only to see it play for 40 or more seconds before it finally pauses.
  • OnDemand only works about 30% of the time. The rest of the time, I’m either waiting for a page to refresh or completely losing connectivity to the video server.
  • Some techs that have come over tried to tell me that I should be using the yellow RCA for video to my TV. I guess they don’t notice the 50″ HDTV that they’re looking at is actually in HD.
  • We were having problems with our Starz channels, and a tech come over to check it out. He discovered that the feed from the splitter to my living room was just sitting in the plug. The previous tech hadn’t even screwed it down. WTF!?!?!?
  • Every time lightning strikes, we lose audio. We had DirectTV for about 5 years and never had as many weather-induced problems as we do with cable.
  • Whenever there’s an Emergency Alert System message, the cable box automatically switches to channel “EAS”, which is a public access channel with a low-quality crawl across the top.
  • The EAS crawl is in Spanish 8/10 times.
  • We received an EAS alert that said that Comast had issued an Amber alert for a missing child.  They left out some details like…oh, I don’t know…anything about the child, what city, what state (we live on the border), where last seen, etc.
  • I cancelled my account with them.  They asked why, and I told them that I was moving to an area they didn’t service.  Lo and behold, the next day, I get a voicemail asking what they can do to keep us as a customer.
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